Look for Ways to Improve Patient Satisfaction or "HCAHPS" Scores
We're getting questions about how techs can boost their hospital's patient satisfaction, or "HCAHPS," scores.
These surveys that ask about a patient's hospital experience are required by the gov't...and results are publicly available. They allow patients to compare hospitals...and incentivize hospitals to improve.
Be aware of what the surveys cover...and help your hospital shine.