Help

Frequently Asked Questions (FAQs)


How do I login to the Hospital Pharmacy Technician's Letter site?

Click the ‘Login’ link at the top right area of our home page.

You will be prompted to enter your USERNAME, EMAIL, or CE ID.

If you purchased your own personal subscription, enter your email address and click on the Login button; you will be prompted to enter your password.

If you’re part of a group, you can login with your CE ID. Once you enter your CE ID, click the Login button.

What is a CE ID?

A CE ID is the username you use to log into Hospital Pharmacy Technician's Letter. A password is not required.

Typically, we create CE IDs using the following formula:

  • PREFIX-*
  • The first six letters of your last name**
  • The first letter of your first name
  • A 4-digit number, typically the last 4 digits of your Employee ID

For example, John Smith with Employee ID 1234 uses PREFIX-SMITHJ1234.

* The “PREFIX-” is a unique code, up to six letters, assigned to your organization or institution.

**If your last name has fewer than six letters, use your entire last name. Please note: hyphens, apostrophes, and spaces are omitted.

How do I print a PDF?

Look for the "View Printable PDF" link at the top of any article or clinical resource.

How do I use the Browse section?

Click on Browse in the top navigation to drill down to specific resources by subject.

Click Expand All to view all subcategories on one page, and click Collapse All to close them.

Click a single category to view its subcategories.

How do I review the New Drugs section?

Click on New Drugs in the top navigation to access brief information about new or changed medications.

Choose a country (United States or Canada) and year.

Click the Approvals, New Dosage Forms, and Withdrawals tabs to view medications in each category.

How do I find out when generics are expected for a medication?

Hover over New Drugs in the top navigation.

Click on First Time Generics in the drop-down menu.

How do I use Search?

Hospital Pharmacy Technician's Letter has an archive of useful resources.

  1. Type a search term in the box in the upper right corner of any page.
  2. Filter your results by content type.
  3. Narrow your results by date range.

If you don't find what you're looking for, try searching again by:

  • using a common abbreviation (e.g., DOACs)
  • spelling out a commonly abbreviated word (direct oral anticoagulants)
  • using the plural or non-plural version of your search term (anticoagulants vs anticoagulant)

I need more help. How do I contact you?

There are several ways you may reach us.

Click the Contact Us link at the bottom of any page (even if you're not logged in). Fill out the form and click Submit. We strive to respond within two business days.

Email us at mail@pletter.com. We strive to respond within two business days.

Call us at (209) 472-2240 - Our office hours are Monday through Friday, 7 AM to 6 PM Pacific Time.

Where are the Detail-Documents?

Detail-Documents are now called “Clinical Resources” or “Resources." Look for links to them at the bottom of each article, or find them via Browse or Search.

CPE Monitor & NABP e-Profile ID 

As an ACPE-accredited CE provider, we are required to send an NABP e-Profile ID and MM/DD of birth to ACPE (who forwards on to NABP) for every CE course taken with us.

If you want to complete our CE courses, you will need to get an NABP e-Profile set up, if you have not already done so.

Here’s how to get an NABP e-Profile ID:

  1. Go to www.nabp.pharmacy
  2. Click "NABP e-Profile Login" in the upper right corner
  3. Click "Create an e-Profile"
  4. After you accept the Terms of Service, select "CPE Monitor -- view your continuing pharmacy education credit through this service."
  5. Fill out their forms

If you have questions or concerns about setting up your NABP e-Profile, contact NABP by email at custserv@nabp.net or by phone at 847-391-4406.

Once you get your NABP e-Profile ID, you’ll need to add it to your CE Organizer along with your MM/DD of birth.

If you do not have an e-Profile ID on file with us, you will be prompted to enter this information in your Organizer when you try to take a CE course.

How do I create a Smartphone shortcut for my mobile device?

It’s easy to add a shortcut to Hospital Pharmacy Technician's Letter to your mobile phone or tablet. Here’s how...

iPhone Instructions:

  1. Start the Safari browser. The Safari icon may be on your home screen, or you may need to swipe your screen to the left in order to find it.
  2. Type "Hospital Pharmacy Technician's Letter" in the address bar.
  3. Tap the Share icon (it looks like a square with an arrow at the bottom of the screen).
  4. Select "Add to Home Screen." You're looking for an "Add to Home Screen" choice in the row of icons just above the "Cancel" button. You may need to swipe up the menu to the left with your finger in order to view this choice.
  5. Confirm your selection. A window should pop up asking you to confirm that you want to add a Hospital Pharmacy Technician's Letter shortcut (or icon) to your Home screen.
  6. Your new shortcut is ready! The Hospital Pharmacy Technician's Letter shortcut should now be on the Home screen. You'll see the TRC Healthcare logo right above the words "Hospital Pharmacy Technician's Letter."

Android Phone Instructions:

  1. Start the Chrome browser. The Chrome icon may be on your Home screen, or you may need to tap the "Apps" icon and find the Chrome icon under the list of your apps.
  2. Type "Hospital Pharmacy Technician's Letter" in the address bar.
  3. Tap the Menu icon (upper right). The Menu icon is usually three vertical dots. You should see a list of menu choices (i.e., New Tab, New Incognito Tab, Bookmarks, Recent Tabs, History, Share, Print, & Find in Page).
  4. Select "Add to Home Screen." You're looking for an "Add to Home Screen" choice in the row of icons just above the "Cancel" button. You may need to swipe up the menu to the left with your finger in order to view this choice.
  5. Confirm your selection. A window should pop up asking you to confirm that you want to add a Hospital Pharmacy Technician's Letter shortcut to your Home screen. Tap "ADD".
  6. Your new shortcut is ready! The Hospital Pharmacy Technician's Letter shortcut should now be on the Home screen. You'll see the TRC Healthcare logo right above the words "Hospital Pharmacy Technician's Letter."